Customer Success Manager salary UK & US 2026
Customer success teams keep and grow revenue after the sale. A London SaaS customer success manager (CSM) typically earns £48k–£65k base with a modest bonus; in US tech hubs a CSM earns $95k–$120k base and $115k–$145k OTE. Enterprise CSMs and CS leaders earn considerably more.
Updated 2 November 2026 · Indicative annual ranges, permanent roles at software and tech companiesCustomer Success base and OTE, UK vs US
| Role | UK (£) | US ($) |
|---|---|---|
| Customer Success Manager | £48–65k base£55–78k OTE | $95–120k base$115–145k OTE |
| Senior / Enterprise CSM | £62–80k base£72–95k OTE | $115–145k base$135–175k OTE |
| CS Team Lead / Manager | £75–95k base£85–110k OTE | $135–165k base$155–195k OTE |
| Director of Customer Success | £95–125k base£110–150k OTE | $150–190k base$175–230k OTE |
| VP Customer Success / CCO | £130–170k base£155–210k OTE | $200–260k base$240–320k OTE |
Typical pay mix: UK 80/20 to 90/10 base/variable, tied to retention and expansion · US 75/25 to 85/15 base/variable
Market notes
Sources disagree. RepVue's UK CSM median (about £65k base, £86k OTE) reflects sales-heavy SaaS teams; Robert Half's Greater London band (£40k–£59.5k) spans all sectors. Our ranges sit between the two for venture-backed and scaled SaaS.
Market notes
RepVue's median is $95k base / $130k OTE; Customer Success Collective reports a US CSM median of $88.5k and a US director median of $143.5k base (2024 data). Robert Half's San Jose CSM band is $90k–$119k. VP and CCO figures are thinly reported publicly; treat them as indicative.
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Sources for these ranges
- Customer Success Manager salaries, United Kingdom · RepVue · 2025
- Customer Success Manager salary, Greater London · Robert Half · 2026
- Customer Success Manager salary, San Jose, CA · Robert Half · 2026
- How much do customer success managers earn in the United States? · Customer Success Collective · 2025-03
- How much do customer success managers earn in London? · Customer Success Collective · 2025-04
- Director of Customer Success salary · Customer Success Collective · 2025-05
- Customer Success Manager salaries · RepVue · 2025-07
Customer Success pay FAQs
In 2026 a Customer Success Manager in the UK typically earns £48–65k base · £55–78k OTE, according to the TRG GTM Salary Guide 2026. London pays at the top of the range; company stage and deal size move it most.
In 2026 a Customer Success Manager in the US typically earns $95–120k base · $115–145k OTE. The San Francisco Bay Area and New York pay at the top of the range.
Indicative 2026 ranges for a VP Customer Success / CCO: UK £130–170k base · £155–210k OTE; US $200–260k base · $240–320k OTE. Senior packages often add equity, which isn't included here.
Typical pay mix: UK 80/20 to 90/10 base/variable, tied to retention and expansion; US 75/25 to 85/15 base/variable.